This website is for information only and should not be considered as a substitute for seeking appropriate advice. So far as permissible by law, Missing People does not accept liability to any person relating to the use of any information on this website.

The Services of Missing People are confidential and the Services team cannot see your phone, mobile number or email address.  If we did think you or someone else was at risk of serious harm, we may need to let someone else know - but we'd always try to work with you first to get the help you want.  We cannot guarantee a confidential service under circumstances where our policy or the law dictates a breach of confidentiality, for example in the case of terrorism, legal compulsion, or where we judge there to be a high risk of active suicide or serious risk of harm to you or another and you have given identifying details in your call, email or text.  We may need to pass your information on to another party.

If you are worried about confidentiality, you may wish to remain anonymous and may not want to give us identifying information such as your surname, home address and phone number until you have agreed how we can help you.

Due to limited resources we are only able to respond to emails and SMS received in English. However, if you can contact us by phone we have the facility to offer support via a confidential third party organisation in other languages.

For more information on our confidentiality policy please email: services@missingpeople.org.uk
For the purposes of training and monitoring service quality, calls to our services may be listened in to by additional members of staff or volunteers. All of the charity’s staff and volunteers are bound by our confidentiality policy. Calls and texts to all our services cannot be traced by Missing People and calls are not recorded.

Privacy Policy – Young People (link to Privacy Policy – Young People)
Privacy Policy – Missing Adults (link to Privacy Policy – Missing Adults)

Feedback and Complaints

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